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Refund policy

Can I return my order?
If for some reason you are not satisfied with any product, you can send it back within 14 days. Please contact us before you do so.
The products must be returned in the same condition in which they were delivered and in the original packaging

To what address should I send the returned product?
Rua Mouzinho da Silveira 312, 4050-418 Porto, Portugal.

Do I have to pay to return the product?
The buyer must bear the cost of returning the product.

When will I be refunded?
When we receive the products returned, we will refund your purchase. When the payment has been made by credit card, the amount will be deposited into your credit card account.
The same applies to purchases made with debit cards. The refund is usually processed between three and five days after the products have been received by us. However, in some cases, it may take 1 to 2 weeks for the refund to be made.
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